If you do not get what you paid for, the money goes back to your balance, most of the time without you asking. Here is every case, plainly.
| Situation | What happens |
|---|---|
| A number receives no code | Released and credited back to your balance automatically, after twenty minutes |
| A boosting order is delivered in part | The undelivered part is credited back automatically when the order closes |
| An order is cancelled before it starts | Credited back to your balance |
| The code arrived, or the order was delivered | Not refunded: you received what you paid for |
| Money you topped up | Stays as balance; it is not paid back to Mobile Money or a card |
A refund here always means credit back to your KamiVerify balance, which you can spend on any other order straight away. The one amount you can withdraw as cash is referral earnings, under the conditions in the terms (R5).
You rent a number to receive one code. If no code arrives before the number expires, the activation is cancelled and its cost goes back to your balance automatically. You do not need to open a ticket. The activation screen shows the status the whole time.
Once a code has arrived and is shown to you, the activation counts as delivered. It is not refunded afterwards, whether or not you use the code, and whether or not the app later accepts or keeps the account. Apps decide that themselves, and we have no control over it.
If the app refuses the number, no code arrives and the rule above applies. You can take another number straight away.
If an order for followers, likes, views or members is only partly delivered, it is marked Partial and the undelivered part is credited back to your balance once the provider closes the order. The amount is worked out from the missing quantity, not from the whole order.
Nothing is credited back when the link you gave was wrong, private, deleted or changed during delivery, or for drops after a completed delivery (lost followers, platform clean-ups). Some boosts come with a refill guarantee, shown on their page; that is the way to cover drops.
We never ask for your password. Only the public link of the profile or post.
Money you top up becomes prepaid credit on your account. It is final: it cannot be paid back to your Mobile Money, your card or a crypto wallet, and it cannot be turned into cash. It does not expire while the account is in use.
That is why it is worth starting small. You can top up from the minimum shown for your country and try a number before adding more.
If a payment left your Mobile Money or card but the balance did not go up, that is not a refund case: it is a payment we have to find and credit. Contact support with the payment reference and it is credited once it is confirmed.
Most refunds above happen by themselves. If you think one was missed, open a ticket from your account within 7 days of the order, with the order ID, the date and what happened. We reply within 48 working hours and decide within 7 working days.
Please contact support before opening a dispute with your operator or bank: a dispute opened without contacting us suspends the account while it is reviewed. The full rules are in the terms of service, section R.
Message us on WhatsApp with your order ID and we will look at it.