Frequently asked questions

Everything worth knowing before you spend.

Virtual numbers, SMM services, Mobile Money payment and refunds — explained plainly. If your question isn't here, message us on WhatsApp.

Getting started Numbers & codes Paying Orders & refunds Account & API
Getting started

Starting out

What is a virtual number and what is it for?

A virtual number is a real SMS-capable phone number you rent for a few minutes to receive a verification code — for WhatsApp, Telegram, Instagram, Facebook, TikTok and hundreds of other services. You need no SIM card and no second phone: the code appears in your KamiVerify account the moment it arrives.

What exactly does KamiVerify offer?

Virtual SMS numbers, an SMM panel (followers, views, likes, comments), premium VPN subscriptions, travel eSIMs, TextPlus and Google Voice accounts, Telegram verification support, an ads learning library, developer API access, and website work. Eleven services, one balance, one order history.

How much do I need to start?

2,500 XAF or XOF, which is the minimum top-up. A verification number starts at $0.31 and an SMM service at $0.60, so a first deposit covers several orders.

Does one balance really cover both SMS and SMM?

Yes. There is a single account balance. Verification and social campaigns both draw from it, and both appear in the same order history.

Numbers & codes

Numbers, countries and verification codes

Which African countries are covered?

Virtual numbers are available in 230 countries, 37 of them across Africa — Nigeria, Ghana, Kenya, South Africa, Egypt, Morocco, Tanzania, Senegal, Ivory Coast, Cameroon and more. Direct Mobile Money top-up currently covers 12 countries; everywhere else, pay by card or from your existing balance.

Can I receive a WhatsApp code in Cameroon?

Yes. Pick Cameroon (+237) and the WhatsApp service, and availability is shown before you commit. The same steps apply to Telegram, Instagram, Facebook and TikTok, in any country with stock.

How long does the number stay active?

Long enough to receive your code. The activation screen shows the number, its status and its expiry the whole time. A number that has received no code is released and refunded automatically after twenty minutes.

What if the number never receives a code?

You are not charged. The amount returns to your balance automatically — you do not have to ask for it and you do not need to open a ticket.

Can I reuse the same number later?

A number is rented for one verification. Once the activation completes or expires it returns to the provider's stock. If a service asks you for a second code, order a fresh activation.

Paying

Mobile Money, cards and the exchange rate

How do I pay with MTN Mobile Money or Orange Money?

Choose K-PAY or Fapshi on the top-up page, enter the amount, then approve the request on your phone. Card and any other method enabled on your account remain available.

What exchange rate is used?

611 XAF to the dollar, fixed. It does not move between the moment you top up and the moment you order, so the price you see is the price you pay.

What is the minimum top-up?

2,500 XAF or XOF. There is no platform maximum, though each payment method has its own limits, shown before you confirm.

Which countries can pay by Mobile Money?

Twelve so far: Cameroon, Benin, Ivory Coast, Senegal, Gabon, Congo, DR Congo, Kenya, Rwanda, Uganda, Zambia and Sierra Leone — each in its own local currency. Elsewhere, card and existing balance work normally.

How long before the balance appears?

An approved Mobile Money payment credits the balance automatically. If a deposit stays pending longer than expected, contact support with the payment ID — every deposit is recorded and can be traced.

Orders & refunds

Order status and refund rules

Where do I see my orders?

Your order area lists SMS and SMM activity together, each row carrying one of six states: processing, in progress, completed, partial, cancelled or refunded.

What happens if an SMM order is only partly delivered?

The undelivered portion is refunded to your balance. The refund covers what is missing, not the whole order, and the status changes to partial so you can see exactly what happened.

Can I withdraw my balance as cash?

A topped-up balance is for ordering services and is not convertible back to cash. Referral earnings are the exception — those are withdrawable from 5,000 XAF.

Account & API

Your account and developer access

Is there a developer API?

Yes. Generate an API key in your account and use it to order numbers and poll status from your own code. Usage bills to the same balance — no separate invoice, no second account.

Do my language and theme stick?

Yes. Your language choice and your light or dark preference are saved and restored on your next visit.

How do I reach support?

Message us on WhatsApp at +237 686 690 064, or open a ticket from your account quoting your order ID — support can then find the activity immediately.

Still have a question?

Message us on WhatsApp. Answers usually come within the hour during working hours.